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ABOUT US 1.
CONTACT US 2. Questions you may have on Water.
HURRICANE IKE Q&A 3. Questions you may have on Debris Removal
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HELPFUL LINKS  

Who do I call to report streetlights are out?

  * Call 3-1-1 to report street lights and/or traffic signals that are out.
(3-1-1 is the City of Houston’s Customer Service Hotline.)
   
 

Who do I call to report traffic signals are out?

  *

Call 3-1-1 to report street lights and/or traffic signals that are out.
(3-1-1 is the City of Houston’s Customer Service Hotline.)

   
 

What should I do when there is a power line down?

  *

Notify your energy company:
CenterPoint Energy: 713.207.2222 or 1.800.332.7143 www.centerpointenergy.com
Entergy Texas: 1.800.968.8243 or 1.800.368.3749. www.entergy-texas.com

   
 

What should I do when there are trees and debris on power lines?

  *

Notify your energy company:
CenterPoint Energy: 713.207.2222 or 1.800.332.7143 www.centerpointenergy.com
Entergy Texas: 1.800.968.8243 or 1.800.368.3749. www.entergy-texas.com

   
 

Who do I call if my neighbors have electricity but I do not?

  *

Notify your energy company:
CenterPoint Energy: 713.207.2222 or 1.800.332.7143 www.centerpointenergy.com
Entergy Texas: 1.800.968.8243 or 1.800.368.3749. www.entergy-texas.com

   
 

Who is responsible for repairs to my meter box?

  *

Remember, you are responsible for repairs to your meter box. If there is damage, contact a licensed electrician to make repairs and do not remove trees or debris from power lines yourself.

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  WATER
 

Is the water safe to use without boiling?

  *

As of Wednesday, September 17, 2008, all of the water in the entire City of Houston system is safe for human consumption. (The Boil Water Notice is rescinded for all customers served by the Houston municipal system.)

   
 

What should I do when my water comes back on?

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It is recommended that citizens perform the following tasks as an additional precautionary measure:

  *

Flush your water service line and household plumbing by running each faucet until you notice a change in water temperature, typically no more than 5 minutes

  *

Clean out icemakers by making at least three batches of ice and discarding them.

  *

Drain and fill your water heater and any other water you may have stored in tanks.

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  DEBRIS REMOVAL
 

How should I handle storm debris?

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Residents are asked to place any storm-generated debris on the curb.

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Please do not place debris near a water meter, fire hydrant, or any above-ground utility.

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Please do not park your vehicle in front of the debris.

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Please do not stockpile debris in your neighborhoods (i.e. parking lots, medians, community centers, etc.).

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Please do not burn debris and trash.

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Please do not put debris in ditches, storm sewers, creeks or bayous.

  *

If all the debris is not picked up during the initial pass, please continue to place remaining debris on the curb for collection on the subsequent passes.

 
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